Within a span of 4 weeks, Corptec successfully delivered a full Jira Service Management (JSM) service desk implementation for Holding Redlich, replacing their legacy system with a modern, integrated solution. A fully functional Jira helpdesk was set up, where everything is integrated with automated roles. The IT team now has round-robin schedules in place—this ensures fair ticket distribution, with all incoming requests being automatically routed to the correct queues. Their internal escalation workflows have improved, giving the team clear visibility into task ownership. Corptec also helped set up comprehensive reports and real-time dashboards to enhance overall operational transparency.