When Avengers: Age of Ultron was released in the year 2015, Artificial Intelligence (AI) took over the common man’s imagination in a big way. Businesses, too, started realising its vast potential in supercharging productivity, revolutionising customer interactions, and in fast-tracking the speed and accuracy of day-to-day operations.
One of the obvious ways in which AI has impacted businesses today as we know it is by infusing automation into our day-to-day tasks, bringing up team efficiency by leaps and bounds. It has also been instrumental in powering business intelligence and data analytics, paving the way for effective decision-making.
No wonder then, that software giant Atlassian decided to incorporate AI’s unique capabilities to help project management teams do the impossible!
In this blog, we dive into what Atlassian Intelligence is, what are its various benefits, and who is it for. We will also look at some of its common use cases and explore how you can take teamwork to the next level with AI-powered Atlassian cloud products.
What is Atlassian Intelligence?
Atlassian Intelligence is a suite of AI-powered features embedded into Atlassian’s product portfolio (including popular project management tools such as Jira, Confluence, Trello, and Bitbucket). Designed to enhance team collaboration and productivity while protecting data confidentiality, Atlassian Intelligence acts as your virtual teammate, helping you accelerate project outcomes, glean data insights, and resolve customer concerns faster.
As the AI technology has been integrated with your chosen cloud products, it naturally adapts to your unique teamwork style while optimising your day-to-day processes.
What are the features of Atlassian Intelligence?
Atlassian Intelligence boasts a powerful arsenal of features designed to boost your team’s productivity and streamline data-driven decision-making. Some of these key functionalities include:
- Smart Content Creation: Struggling to find the right words? Atlassian Intelligence can help writers generate new content for Confluence pages, suggest edits to improve tone and clarity, and even summarise lengthy documents for quick understanding. The AI also works seamlessly with Jira Software, Jira Service Management, Trello, and BitBucket to help users generate and transform content.
- Actionable Insights: Analysing data for valuable insights is now easy with Atlassian Intelligence. The AI gathers and consolidates project data to provide you with actionable recommendations and generate SQL queries. This proves valuable in helping teams identify bottlenecks and in optimising workflows. Currently, you can generate data insights through Atlassian Analytics.
- Enhanced Search Functionality: Gone are the days when you had to endlessly scroll through pages of data. Atlassian Intelligence helps you refine your search queries within Atlassian products and find answers, delivering the most relevant and reliable information at lightning speed. The search capabilities have been integrated within Jira Software, Jira Work Management, Confluence, and Compass.
- Third-Party App Integration: Atlassian Intelligence isn’t an island. It can seamlessly integrate with popular third-party apps like Slack and Google Docs, allowing you to access its features easily within your existing tools. This helps you drive action, automate support interactions, and review code within the framework of your Atlassian product suite.
How does Atlassian Intelligence work?
As a result of being embedded within Atlassian’s cloud software, Atlassian Intelligence is capable of analysing your team’s work patterns and communication models. The AI does this by building a Teamwork Graph—a dynamic map, unique to your team’s project or service work, that identifies how different tasks and projects interconnect. This allows Atlassian Intelligence to anticipate your needs and deliver features that directly enhance your team’s productivity.
The AI also uses internal language models and OpenAI to deliver results specific to your organisation’s context.
Who is Atlassian Intelligence for?
Atlassian Intelligence is available to Premium and Enterprise customers of Atlassian’s cloud products. The AI benefits a wide range of users in specific ways, such as:
- Executives: Atlassian AI enables the C-suite to gain visibility into their organisation’s work patterns and helps them make strategic, faster decisions based on real-time, accurate, and consolidated data.
- Team Leaders: Project management team leads can leverage Atlassian AI to optimise their team’s workflow with data-driven insights while fostering smoother collaboration in daily tasks. The AI also helps them use predictive analytics to determine future outcomes, allocate resources in a strategic way, and assess project risks.
- Individual Contributors: Atlassian AI can help project team members streamline their daily tasks with intelligent suggestions and context-aware insights. It can help them get up to speed on any topic and summarise issues quickly, get started on ideas with generative AI, and even understand unfamiliar technical jargon.
- Developers: Atlassian AI can help development teams streamline workflows, automate the testing phase, code suggestions, and avoid disruptions in their DevOps cycle.
- Support teams: Atlassian AI can help your support desk quickly find and resolve issues in Jira, set up portals for employee and/or customer support, and respond to queries faster with virtual agents.
Starting May 6, 2024, Atlassian Intelligence will be automatically activated for all products in Premium and Enterprise plans. If you are looking to leverage Atlassian AI for your organisation, or are concerned about this change affecting your current active Atlassian products, please reach out to us for assistance.
What are the benefits of adopting Atlassian Intelligence?
Now that we have established how Atlassian Intelligence leverages data, automation, and predictive analytics to enhance user collaboration, streamline daily workflows, and provide valuable insights, let’s look at why your team needs Atlassian Intelligence.
1. Enhanced Productivity
The biggest value-add of adopting Atlassian Intelligence for your organisation is in ensuring that your team gets more done in a lesser amount of time—accurately and efficiently!
Atlassian Intelligence uses generative AI technology to create, summarise, and extract information from content, enabling your team to accelerate their work. With its smart search and recommendations feature, users receive faster and more relevant search results and suggestions, based on context. It empowers teams to complete tasks faster with intelligent suggestions and streamlined workflows.
2. Increased Collaboration
Atlassian Intelligence facilitates smoother collaboration, real-time knowledge-sharing, and breaks down communication silos by providing a central hub for information and insights. Its Natural Language Processing (NLP) capabilities enable conversational interactions with tools like Jira and Confluence. Thanks to Atlassian AI’s smart notification feature, users receive timely alerts and status updates, based on their preferences and work patterns.
3. Improved Decision Making
With its predictive analytics feature, Atlassian Intelligence facilitates proactive planning by predicting potential bottlenecks, resource constraints, and project delays. This allows teams to allocate resources effectively and overcome project roadblocks.
The AI’s dashboard and analytics reports provide actionable insights from your team’s work, empowering key stakeholders to make informed decisions. With embedded AI capabilities, the system suggests optimal workflows that can be automated, based on historical data and best practices. The AI analyses user feedback to gauge sentiment, thus helping you identify areas for improvement.
4. Reduced Process Delays
Atlassian Intelligence triages issues by automatically categorising and prioritising incoming bug issues, reducing manual effort for support teams and allowing them to focus on critical issues. It integrates seamlessly within your existing workflows, minimising disruptions and negating the need for switching between multiple tools.
What are some key use cases of Atlassian AI?
Atlassian Intelligence combines state-of-the-art models developed by OpenAI with the power and data inside the Atlassian platform to provide a native AI experience that is contextual to you, your teams, and your workflows.
Some of its key use cases include:
- Agile Project Management: Predictive analytics by Atlassian Intelligence can help teams identify potential roadblocks and allocate resources effectively.
- Service Desk Automation: Atlassian’s AI-driven chatbots can handle common queries, freeing up support agents for complex issues.
- Content Collaboration: Atlassian AI’s Natural Language Processing (NLP)-powered search technology and recommendations can enhance content discovery in Confluence.
- Code Review Automation: Atlassian Intelligence can suggest code improvements and identify potential bugs.
- Security and Compliance Audits: Atlassian Intelligence can scan repositories for security vulnerabilities and compliance violations.
As an example, let’s look at how Atlassian Intelligence can positively impact different teams in your organisation.
- The Marketing Team: Are your marketing guys struggling with content creation for a new campaign? Atlassian AI can generate draft copies for your Confluence page, suggest relevant visuals, and even analyse competitor content for inspiration.
- The Product Development Team: Is your product team drowning in Jira tickets? Atlassian Intelligence can unearth hidden relationships between tasks, identify potential bottlenecks, and recommend how to allocate team members per task for optimal efficiency.
- The Executive Team: As a C-Suite member, are you looking for a high-level overview of your organisation’s performance? Atlassian AI can provide you with insights into team collaboration patterns, recommend areas for improvement, and help you chart your progress towards strategic goals.
Take teamwork to the next level with Corptec’s Atlassian AI Enablement
Regardless of where you are in your organisational journey, embracing Atlassian Intelligence can transform the way your teams work.
To help ensure that AI offers ground-breaking opportunities for you, Corptec Technology Partners offers Atlassian cloud customers a Free AI-Enablement Session to help unlock powerful AI features for your Atlassian tools. With this session, you will gain:
- Expert Guidance: Our team of experienced Atlassian consultants will guide your teams through the process, ensuring a seamless integration of AI into your existing Atlassian environment.
- Hands-On Experience: Get practical, hands-on experience with AI features tailored to your team’s unique challenges.
- No Cost, No Obligation: This session is entirely free, with no commitment required. It’s an opportunity for you to explore the potential of AI for your teams at no cost.
Eager to learn how Atlassian AI can revolutionise your team’s productivity? Book a meeting with our expert today!
As a certified Atlassian Gold Solution and Implementation Partner since 2018, we at Corptec Technology Partners have been offering our customers a wide range of consulting services, training support, and customised solutions to help them extend the power of their Atlassian products. Our solution consultants come with extensive knowledge and experience dealing with Atlassian product suites and can help you overcome any Atlassian cloud challenge, regardless of the project size.
If you are interested in learning how Corptec can help you empower your business with Atlassian solutions, request a consultation today!
