A Smarter Approach to Modern ITSM

Modern IT teams can’t afford slow, siloed service management. Discover how Atlassian’s AI-powered Jira Service Management enables faster, smarter ITSM with AI-driven automation, seamless DevOps integration, and scalable service delivery.

Atlassian

Overview

Modern organisations often struggle with fragmented IT service management. This is because legacy tools tend to create silos between IT, DevOps, and business teams — slowing down incident resolution, complicating change management, and limiting visibility. Manual workflows and a lack of automation further delay response times, making it harder for IT teams to meet SLAs and maintain consistent service quality.

In this whitepaper, we’ll explore how Jira Service Management offers a smarter, unified approach to modern ITSM and how it benefits both enterprises and growing businesses in modernising IT operations, improving efficiency, and delivering faster, more reliable services.

Who Is This Whitepaper For?

This whitepaper has been designed for business and technology leaders, IT service management professionals, and transformation teams who are under pressure to modernise IT operations, improve service delivery, and move away from rigid legacy systems, without disrupting ongoing business functions.

Specifically, it will benefit:

CIOs, CTOs, CDOs, and Heads of IT looking to build scalable, resilient, and future-ready ITSM capabilities powered by ITSM platforms like Jira Service Management.
IT Service Managers, Service Delivery Managers, and IT Operations Leaders aiming to streamline incident, problem, and change management while improving SLA performance and user satisfaction.
DevOps Leaders, SREs, and Engineering Managers seeking tighter collaboration between development and IT teams, with integrated workflows and automation across the service lifecycle.
Security, Risk, and Compliance Professionals who need secure, compliant, and auditable IT service management systems that support governance frameworks and enterprise standards.
Project Managers, Program Managers, and Enterprise Architects responsible for delivering ITSM transformation initiatives, ensuring seamless migration, and aligning IT services with broader business goals.

Key Takeaways

Discover how Atlassian’s Jira Service Management (JSM) connects IT, DevOps, and business teams on a single platform.
Explore how JSM’s low-code/no-code configuration options make it possible for organisations to implement, deploy, and scale faster, without heavy technical resources.
Learn why organisations are moving from legacy systems (like ServiceNow, Zendesk, BMC, or Ivanti) to Jira Service Management due to lower total cost of ownership (TCO), faster deployments, and better integration with Atlassian tools.

What's Included In This Whitepaper

What are the key use cases of Jira Service Management?
How does JSM benefit small-to-mid-sized enterprises?
Benefits of migrating from legacy ITSM tools to AI-powered Jira Service Management.
Why is JSM the best choice for modern IT Ops?
Real-life Jira Service Management customer success story.